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By default, SFTP uses keypair authentication for access. We generate the keypair and provide you with the public key to register on a user on your SFTP server. The private key is securely generated and stored in our system and is never shared externally.

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Step 1: locate your public key

Locate the public key provided to you. The public key will look roughly like this:
Public key
You will register this public key on the SFTP user you create in Step 2. Reach out to your account representative if you have not been provided a public key.

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Step 2: create a user on the SFTP server

Log in to the SFTP server and complete the steps below.
1

Create the group

Create the sftpreader group.
Create the group
2

Create the user

Create the sftpreader user.
Create the user
3

Create the .ssh directory

Switch to the sftpreader user, create the .ssh directory, and set its permissions.
Create the .ssh directory
4

Create the authorized_keys file

Create the authorized_keys file and set its permissions.
Create authorized_keys
5

Add the public key

Add the public key from Step 1 to the authorized_keys file. The key, including the ssh-rsa prefix and comment, should be all on one line in the file, without linebreaks.
Add the public key
6

Grant read access to your data

Ensure the sftpreader user has read access to the directory that contains the files you want to sync.
The SFTP protocol encrypts files in transit. Allow the static IP to connect on your SFTP port (usually 22) at your firewall or network perimeter. Reach out to your account representative for the static IP address to use.

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Step 3: submit your connection details

Provide the following details to complete the source setup:
  1. The name is a descriptive name of the source.
  2. The host of your SFTP server.
  3. The port (most likely 22).
  4. The username from Step 2.